Can I purchase my vehicle online?
What are the hours of operation?
For the hours of operation for all of our divisions, simply visit our Locations page.
How can I get the vehicle history before I purchase?
Simply ask us, and we will happily provide you with the details. Simply message us on our contact page with the details.
Where can I obtain information about fuel economy, including CO2 footprint for my vehicle?
You can visit the Natural Resources Canada website at: http://www.nrcan.gc.ca/
Why are certain models sold in Europe and Japan not offered in Canada?
One reason is that other markets have different emission and safety regulations. All vehicles sold in Canada meet or exceed the highest standards set by Transport Canada.
Where can I review the safety ratings for my vehicle?
Please review the safety rating of any vehicle by visiting Safercar.gov using this link: http://www.safercar.gov/
Can I purchase a vehicle directly from the manufacturer?
No. All of the retail sales of vehicles in Canada are done directly through the dealers. The manufacturers in Canada are the importers and are responsible for the warranties offered.
I'm told TDI engines are best suited for high-mileage users. Why is that?
TDI engines are available at a premium, and these engines are designed to be driven long distances in order to take full advantage of their fuel efficiency. A diesel engine running a short distance will not be operating at the proper temperature, which increases the risk of carbon build-up. Don't forget that gasoline engines are also very fuel efficient.
Why are certain models configured differently in the U.S. versus Canada?
Canadian Automotive Manufacturers configure their model line-up independently from other markets, based on the needs of Canadians and Canadian legal regulations.
Can I install bigger alloy wheels on my Volkswagen as approved by the Manufacturer?
You may increase the wheel diameter on many models as long as you keep in mind certain specifications, such as outer tire diameter, ground clearance wheel offset. Ask one of our Service Advisors here and we can help you select the factory-approved wheel and tire package that is best suited for your vehicle.
What is top tier gasoline?
Top tier gasoline is the premier standard for gasoline. Gasoline quality impacts on engine behaviour, efficiency, performance and service life. For this reason, you should always use good-quality gasoline containing the proper additives. These additives will help to prevent corrosion, keep the fuel system clean, and prevent deposits from building up in the engine. More information can be found using this link: www.toptiergas.com
Can my dealer sell me parts made for models in other countries?
No. Parts not intended for your vehicle in our market may affect its integrity, structure and operation. Parts from other countries have not been tested to meet strict Transport Canada safety regulations.
If I install an aftermarket part on my vehicle, will it be covered under warranty?
No. Any damage or defects caused by the use of non-genuine OEM parts are not covered by OEM Warranties. Only OEM parts and accessories are covered by the OEM parts warranty.
Where can I find information on the types of tires for my vehicle?
Your Service Advisor knows your vehicle best. There are many criteria to consider when choosing a tire, such as size, load index, traction rating and speed rating to name just a few. Ask a Service Advisor here for more information.
How can I prevent my door locks or windows from freezing in the winter?
Lock cylinders can freeze up in the winter. To de-ice the door lock cylinder, we recommend using a special spray to replenish lubricating oils and protect against corrosion. Ask one of our Service Advisors here for more information. The rubber seals on the doors, windows, etc., will stay soft and flexible, and will seal better and last longer if they are treated with a suitable rubber-care product. Caring for rubber seals will also help prevent premature aging and leaks. The doors will be easier to open. If rubber seals are well maintained, they will not freeze as easily in winter.
Do you sell winter tires?
Yes, we sell all types of tires including brands such as Pirelli, Goodyear, Dunlop, Continental, Michelin, and many more. Contact one of our Service Advisors here for more information.
I have questions about airbags. Where can I learn more?
What does Freight/PDI mean?
Freight and PDI are the fees for transporting and preparing the vehicle at our dealerships. You can learn more about Freight and PDI here.
What is a MTO Safety Standards Certificate?
An Ontario Ministry of Transportation (MTO) Safety Standards Certificate (SSC) is a document that certifies a vehicle’s fitness. Learn more here.